Terms of Service

01 Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Aiudha Technolgies, LLP., a company incorporated in India with its registered office at Hyderabad, India. ("Worklore", "we", "us").

They govern your use of the Worklore website at worklore.in, the Worklore web application, our API, and the public certificate verification pages (together, the "Services").

By creating an account, using the Services, or issuing or verifying a certificate through Worklore, you accept these Terms. If you do not accept them, do not use the Services.

If you are accepting these Terms on behalf of an organization, you confirm that you have the authority to bind that organization, and "you" refers to that organization.

Our Privacy Policy forms part of these Terms.

02 Definitions

• "Customer" — the organization that holds a Worklore account and issues certificates through it.
• "User" — an individual who accesses the Services under a Customer's account, in any role.
• "Recipient" — an individual named on a certificate issued through Worklore.
• "Customer Content" — everything a Customer uploads or enters: templates, logos, signatures, branding, recipient lists, achievement descriptions, review notes, and video or audio testimonial recordings.
• "Certificate" — a digital credential generated through the Services, together with its unique identifier and QR verification code.
• "Verification Page" — the public page a Certificate's QR code or link resolves to.

03 Accounts and eligibility

You must be at least 18 years old and legally capable of entering into a contract to hold a Worklore account. Accounts are intended for organizations and their staff.

You agree to:

• Provide accurate and current registration details, and keep them updated
• Keep your password confidential and not share your login with anyone else
• Be responsible for all activity under your account, whether or not you authorised it
• Notify us immediately at support@worklore.in if you suspect unauthorised access

Worklore uses role-based access — organization admin, proposer, checker, HR, employee, and so on. The Customer is responsible for assigning roles appropriately and for removing access when a User leaves the organization. We are not liable for actions taken by a User the Customer failed to deactivate.

04 Plans, limits and billing

Limits

Plan limits are enforced by the Services. Once you reach your monthly certificate limit, further issuance is blocked until the next billing period or until you upgrade. We may contact you about upgrading if you consistently reach your limit.

Fees and payment

• Fees for paid plans are set out in your order form or invoice and are payable in Indian Rupees unless agreed otherwise.
• Unless stated otherwise, fees are exclusive of GST and other applicable taxes, which you are responsible for.
• Invoices are payable within 30 days of the invoice date.
• We may suspend the Services if an invoice remains unpaid 30 days past its due date, after giving you written notice.
• Fees already paid are non-refundable except where these Terms or applicable law require a refund.

The free plan

The Starter plan is provided free of charge and "as is". We may change its limits, or discontinue it entirely, on 30 days' notice. The service commitments in sections 12 and 15 apply only to paid plans.

Price changes

We may change our fees on 30 days' written notice, effective from your next renewal. If you do not accept a price change, you may terminate before it takes effect.

05 Your responsibilities

Worklore is a tool for issuing credentials. The credibility of what you issue rests with you. You are responsible for ensuring that:

• Every Certificate you issue is accurate — the Recipient genuinely earned or completed what it says they did
• You have the legal right and any necessary consent to upload Recipient personal data to the Services
• You have informed Recipients that their name, your organization's name, the issue date, and the certificate status will appear on a publicly accessible Verification Page
• You do not upload sensitive personal data — health, financial, biometric, or government identifiers — into certificate fields, since certificate content is publicly visible on verification
• You hold the rights to all Customer Content you upload, including logos, signatures, fonts, and images
• Anyone who records a video or audio testimonial has been told it will play on a publicly accessible Verification Page, and has agreed to their voice, likeness, name, and role being published that way
• Your use of the Services complies with all applicable laws, including data protection law
• You revoke Certificates promptly when they are issued in error or should no longer be relied on

06 Acceptable use

You must not, and must not permit anyone else to:

• Issue fraudulent, forged, or knowingly misleading Certificates, or Certificates for achievements that did not occur
• Impersonate another organization, or issue Certificates in a name you are not authorised to use
• Use the Services to issue credentials that misrepresent professional, academic, or regulatory qualifications
• Upload content that is unlawful, defamatory, obscene, infringing, or that violates anyone's rights
• Upload malware, or attempt to interfere with the integrity or performance of the Services
• Attempt to gain unauthorised access to the Services, other Customers' data, or our underlying infrastructure
• Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent this restriction is prohibited by law
• Circumvent plan limits, rate limits, or access controls
• Scrape, bulk-download, or systematically harvest Verification Pages or any other part of the Services
• Resell, sublicense, or provide the Services to third parties as your own service, without our written agreement

07 What verification means

Each Certificate carries a unique cryptographic identity. When someone scans its QR code or opens its link, the Verification Page confirms the Recipient's name, the issuing organization, the date of issue, the certificate status, and its authenticity. No login is required.

What verification confirms

• The Certificate was genuinely issued through Worklore by the named organization
• Its contents have not been altered since issue
• Its current status — for example, whether it remains active or has been revoked

The Verification Page also plays any video or audio testimonials attached to the Certificate, labelled with the name and role of the person who recorded each one. Section 5 sets out the consent you must obtain before uploading one.

What verification does not confirm

We aim to keep Verification Pages available for as long as the issuing organization's account is active. If a Customer closes its account, its Certificates may cease to be verifiable — see section 10 of our Privacy Policy for retention details.

08 Intellectual property

Your content stays yours

You retain all rights in your Customer Content. Uploading it to Worklore does not transfer ownership to us.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display Customer Content solely to operate and provide the Services to you — for example rendering it onto a Certificate, generating a PDF, and serving it on a Verification Page. This licence ends when you delete the content or close your account, except for copies retained under our retention schedule or as required by law.

Our platform stays ours

Worklore owns all rights in the Services: the software, the API, the verification system, the Worklore name and logo, and the design and content of worklore.in. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes for the duration of your subscription, subject to these Terms.

Templates

Certificate templates we supply may be used to issue Certificates through the Services. You may not extract, redistribute, or resell them outside the Services. Templates you create yourself are Customer Content and remain yours.

Feedback

If you send us suggestions or feedback about the Services, we may use them without restriction or obligation to you.

09 Confidentiality

Each party may receive information from the other that is marked confidential, or that a reasonable person would understand to be confidential. Each party agrees to protect the other's confidential information with at least the care it applies to its own, and to use it only to perform under these Terms.

This does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where it is legally permitted to do so.

10 Data protection

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

Where a Customer uploads Recipient personal data, the Customer is the Data Fiduciary and Worklore is a Data Processor acting on the Customer's documented instructions. The Customer is responsible for having a lawful basis for the processing and for giving Recipients any notice the law requires.

We will process personal data only as needed to provide the Services, apply the security measures described in the Privacy Policy, and assist you in responding to Recipient requests and to personal data breaches. Customers requiring a standalone Data Processing Agreement should contact sales@worklore.in.

11 Use of the API

API access is available on the Professional and Enterprise plans. If you use it:

• Keep your API credentials secret — treat them as you would a password, and rotate them if exposed
• Respect any rate limits we apply, and do not attempt to circumvent them
• Certificates issued via the API count against your plan limits exactly as those issued through the interface do
• You are responsible for everything done with your credentials

We may change the API over time. For breaking changes we will give at least 60 days' notice to the account's technical contact, except where a change is required urgently for security or legal reasons.

12 Availability and support

We work to keep the Services available and reliable, but we do not guarantee uninterrupted access. The Services may be unavailable during planned maintenance, or because of events outside our reasonable control.

Where practicable we will give advance notice of planned maintenance that we expect to cause significant disruption.

Where a separate Service Level Agreement has been signed, that SLA governs availability, response times, and any service credits, and prevails over this section.

13 Suspension and termination

By you

You may stop using the Services and close your account at any time by contacting support@worklore.in. Fees already paid are not refunded, and fees due for the remainder of a committed term remain payable.

By us

We may suspend or terminate your access:

• Immediately, where you breach section 6 (Acceptable use), particularly by issuing fraudulent Certificates
• On 14 days' notice, for any other material breach you have not fixed within that period
• Immediately, where required by law or by a competent authority
• On 30 days' notice, for non-payment of an overdue invoice
• On 30 days' notice, if we discontinue the Services or your plan entirely

What happens after termination

• Your access to the application ends.
• Existing Verification Pages may stop working, meaning Certificates you have issued can no longer be verified. Consider this before closing an account.
• You may request an export of your data within 30 days of termination. After that we delete or anonymise it on the schedule in our Privacy Policy.
• Sections 8, 9, 14, 15, 16, 19, and 20 survive termination.

14 Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant that:

• The Services will be uninterrupted, timely, or error-free
• Any defect will be corrected within a particular timeframe
• The Services will meet requirements we have not agreed with you in writing
• The information on any Certificate is true — as section 7 explains, that is the issuing organization's responsibility, not ours

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

15 Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or anticipated savings, even if advised such losses were possible.
• Our total aggregate liability arising out of or relating to these Terms and the Services is limited to the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim.
• For Customers on the free Starter plan, our total aggregate liability is limited to INR 5,000.

These limits apply in aggregate across all claims, regardless of the theory of liability, and reflect the allocation of risk that the pricing of the Services is based on.

We are not liable for losses arising from a Certificate being inaccurate, from a third party relying on a Certificate, or from your failure to revoke a Certificate that should no longer be relied on.

16 Indemnity

You agree to indemnify and hold Worklore, its officers, employees, and agents harmless against any claims, damages, losses, liabilities, and reasonable legal costs arising out of:

• Your Customer Content, including any claim that it infringes a third party's rights
• Certificates you issue, including claims that one is inaccurate, misleading, or fraudulent
• Your breach of these Terms or of applicable law
• Your failure to obtain the consents or give the notices required in section 5

We will notify you promptly of any such claim, give you reasonable control of the defence, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

17 Changes

To the Services

We improve the Services continuously and may add, change, or remove features. We will not make a change that materially reduces core functionality you rely on without at least 30 days' notice.

To these Terms

We may update these Terms. The "Last updated" date at the top reflects the current version. For material changes we will notify account holders by email or through the application at least 30 days before they take effect.

Continuing to use the Services after a change takes effect means you accept the updated Terms. If you do not accept them, you may terminate before they take effect, and we will refund any prepaid fees for the unused remainder of your term.

18 General

• Entire agreement — these Terms, the Privacy Policy, and any order form or SLA you have signed form the entire agreement between us, and supersede any earlier discussions. Where an order form or signed SLA conflicts with these Terms, that document prevails.
• Severability — if a provision is held unenforceable, the rest remains in force and the provision is modified to the minimum extent needed to make it enforceable.
• No waiver — not enforcing a right on one occasion does not waive it.
• Assignment — you may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, epidemics, strikes, failures of telecommunications or power, or acts of government.
• No partnership — nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Notices — notices to you go to the email on your account; notices to us go to connect@worklore.in and the registered address in section 1.

19 Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

The courts at Hyderabad, Telangana, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and both parties submit to that jurisdiction.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by discussion, with each escalating it to a senior representative, for a period of 30 days from written notice of the dispute.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the contact details of our Grievance Officer are:

We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

20 Contact

Questions about these Terms: